退款政策

Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • If approved, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.
  • Returns are subject to two-way shipping costs and any warehousing, customs, and other charges charged by the carrier. Please be careful when you make order payments.

Damages and issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.

  • Please inform us within 7 days. We will make it right as soon as possible.

  • If the shipping box and packaging of an item are damaged, we won't treat it as damaged if there's nothing wrong with the item itself.
  • You can always contact us for any return question at info@intbeaute.com
  • If the product is not received or is missing despite being shipped contactlessly by the carrier, INT BEAUTE will not issue a refund or will only compensate you according to the shipping company's transportation compensation policy.